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Frequently Asked Questions

WHY MUST I MAKE PAYMENT IMMEDIATELY AT CHECKOUT?

WHY MUST I MAKE PAYMENT IMMEDIATELY AT CHECKOUT?

Envy Her Boutique’s ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired samples, it is recommended that you make your payment within 60 minutes of checking out.

WHAT HAPPENS IF THERE’S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)

WHAT HAPPENS IF THERE’S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)

We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at sales@envyherboutique.com.au.

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event of damaged samples received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at sales@envyherboutique.com.au

2. In the event of lost mail, we will try to locate the delivery team in Singpost and if there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no cost, subject to availability.

HOW CAN I TRACK MY ORDERS & PAYMENT?

HOW CAN I TRACK MY ORDERS & PAYMENT?

After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from Australia Post.

HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

WHAT HAPPENS IN THE EVENT OF UNSATISFACTORY/EXPIRED/WRONG SAMPLE/MISSING SAMPLES?

WHAT HAPPENS IN THE EVENT OF UNSATISFACTORY/EXPIRED/WRONG SAMPLE/MISSING SAMPLES?

We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at sales@envyherboutique.com.au.

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event that the sample you’ve received is unsatisfactory in any way you perceive, we will require photo proof of the sample and your D.O (Delivery Order) as well and you may be required to send us back the sample for close inspection and review before a decision is made to re-send a sample to you at no cost, subject to availability. The postage cost will be credited back to your account after we receive the returned item.

2. In the event that you receive an expired product, we will require clear photo proof of the sample and its expiry date for close inspection and review before a decision is made to re-send a sample to you at no cost, subject to availability.

3. In the event that you’ve received the wrong sample, we will require photo proof of the wrongly sent sample and D.O (Delivery Order) and after reviewing, we’ll re-send the correct sample to you at no cost, subject to availability.

4. In the event you’ve received your order with a missing sample, we will require you to email us a clear photo proof of your D.O (Delivery Order) to sales@envyherboutique.com.au. and after which, kindly give us a call at 0481 275 434 and our customer service officer will attend to you to find out more before a decision is made to re-send the missing sample to you at no cost, subject to availability.

WHAT IS THE ACCUMULATED DELIVERY FEE FOR? HOW MUCH IS THE HANDLING FEE?

WHAT IS THE ACCUMULATED DELIVERY FEE FOR? HOW MUCH IS THE HANDLING FEE?

The flat-rate handling fee is $5.99 and it is only applicable to normal products.

Handling fee covers the deliverycost to support the product service.

HOW DO I MAKE PAYMENTS USING PAYPAL? HOW DOES IT WORK?

HOW DO I MAKE PAYMENTS USING PAYPAL? HOW DOES IT WORK?

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to Samplestore.com system for your order.

It’s fast, easy & secure.

CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?

CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.

By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.

For more details, click here to see how Paypal works for you.

I AM HAVING PROBLEMS ACCESSING SAMPLE STORE. SOME OF THE PAGES LOOK WEIRD. AM I USING THE RIGHT BROWSER?

I AM HAVING PROBLEMS ACCESSING SAMPLE STORE. SOME OF THE PAGES LOOK WEIRD. AM I USING THE RIGHT BROWSER?

As Sample Store uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access Sample Store:

1. Microsoft Internet Explorer Version 10 onwards.

2. Mozilla Firefox Version 10 onwards.

3. Google Chrome Version 12 onwards.

In addition, please ensure that your Javascript and Cookie is enabled on your browser.

WHAT ARE THE PAYMENT METHODS AVAILABLE?

WHAT ARE THE PAYMENT METHODS AVAILABLE?

At the moment, we only accept Credit/Debit cards and Paypal payments. Afterpay will coming soon.

HOW CAN I CHANGE MY SHIPPING ADDRESS?

By default, the last used shipping address will be saved into to your store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

HOW DO I ACTIVATE MY ACCOUNT?

HOW DO I ACTIVATE MY ACCOUNT?

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it or it may have slipped into your junk mail. You can try checking your junk / spam folder or contact us at sales@envyherboutique.com.au

Frequently Asked Questions